Thanks for purchasing our products at FrederickAllen.co.uk operated by Frederick Allen Jewellers.

In order to be eligible for a refund, you have to return the product within 30 calendar days of
your purchase. The product must be in the same condition that you receive it and undamaged in
any way.

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After we receive your item, our team of professionals will inspect it and process your refund. The
money will be refunded to the original payment method you’ve used during the transaction (with the return postage expense deducted if applicable). For
credit card payments it may take 5 to 10 business days for a refund to show up on your credit
card statement.

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If the product is damaged in any way, or you have initiated the return after 30 calendar days
have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support
team at fredkallen@hotmail.com.